Better Impact is an affordable, intuitive and secure cloud-based volunteer management software platform. Set up well, it takes the admin load off your team and gives volunteers a smoother experience from the moment they sign up.
Your volunteer management system should be an asset. Not a liability.
You invested in Better Impact to manage your volunteer program properly. But buying software does not fix the underlying process, the configuration gaps or the adoption challenges.
Every Better Impact review engagement starts with an audit. You cannot fix what you have not properly understood. The audit is where the credibility sits, and it is what makes my recommendations specific to your organisation rather than generic.
Three tiers. Each builds on the one below. Pick the one that matches your depth of need.
If you want to learn about my approach and different review options, please get in touch and we can find the best option for your organisation.
DIAGNOSE
Platform Clarity Review
Know exactly where you stand before you spend another dollar.
For organisations that want clarity on where they stand before committing to a rebuild. Useful when a new coordinator has inherited the system with no handover and no context for why things are the way they are.
WHO THIS SUITS
✔ Discovery analysis to understand needs, structure and gaps
✔ Review of policies, procedures and role descriptions
✔ Full system audit: settings, architecture, fields, forms, screening, activities, branding, reporting, e-learning and communication channels
✔ Mid-project consultation
✔ Written findings report with prioritised recommendations and change management guidance
✔ Debrief session to walk through recommendations and implementation
You Walk Away With
A findings report you can use to brief leadership, secure budget or scope the next phase. Clarity on the gap between your current setup and what the platform can do for you.
FIX
Review + Rebuild
Fix the system. Build your team’s capability. Make it stick.
For organisations ready to fix the system, not just understand the problems. This is the most
common engagement.
WHO THIS SUITS
Organisations that know something is wrong and want it sorted. They have the authority and budget to act. Covers inherited messes, systems that have drifted and platforms being underused.
Everything in the Diagnose package Extended discovery with day-to-day administrators Hackathon: System Optimisation Sprint: 2+ days working alongside your team to improve settings, activities, branding, architecture, fields, screening processes, and reporting—creating a more efficient and user-friendly experience for volunteers and administrators alike.
Tailored change management plan
Updated reporting aligned to current programs
Handover session covering what changed and why
Capability transfer built in – your team learns the why behind every change
You Walk Away With
A system that matches how your organisation actually operates. Clean, logical architecture. Staff with the skills and confidence to maintain it. 80% of improvements actioned before the engagement ends.
TRANSFORM
Full Transformation
Build the system. Bring people with you. Prove the value.
From database to full volunteer management platform. For organisations making a significant shift in how they use Better Impact, especially when rolling out features to volunteers for the first time.
WHO THIS SUITS
Larger or complex organisations where the system spans departments. Success depends on bringing staff and volunteers along, not just fixing
the backend.
Everything in the Fix packageStakeholder engagement: focus groups across programs and departmentsTailored change management support: communication templates, a volunteer champion pilot, flexible training options and a reinforcement plan that keeps the change in place.
Rollout support for online applications, timeclock, e-learning, feedback fields Reporting groups aligned to organisational goals
Two handover consultations: mid-project and at completionYou Walk Away With
A rebuilt system with organisational buy-in. Staff and volunteers actively using the platform. Leadership with evidence of volunteer contribution tied to goals. A replicable change management approach.
ADD - ONS
The extras that make the work stick.
Available with any Better Impact tier. These are not upsells. They are the difference between a project that sticks and one that drifts back within months.
Volunteer Recruitment Journey Mapping
Two facilitated workshops with stakeholders. First, we map every step from enquiry to first shift, finding where volunteers drop out and where staff time disappears into admin. Then we redesign the journey to close the gaps. You leave with a plan your team helped build, so they back it from day one, and hours of coordinator time recovered each week.
Tailored Training
Training matched to what your organisation has actually built. Not a generic Better Impact walkthrough. Whether it is a new coordinator getting up to speed, a team learning a rebuilt system or volunteers using the platform for the first time, the training reflects your setup, your workflows and
your language.
Coaching Package
A block of sessions over an agreed period. New questions surface after every rebuild. Coaching gives your team a safety net while they build confidence and capability. The goal is genuine self-sufficiency, not ongoing dependency.
E-Learning Modules
Custom e-learning modules built inside Better Impact for volunteer onboarding, induction or role-specific training. A practical way to standardise what every volunteer learns before they start, without adding more to your coordinator’s plate.
User Guides
A step-by-step administration guide for paid staff and a separate guide for volunteers. When the next staff change happens, these guides mean the new person is not starting from zero. They are the documents that stop the system drifting back.
Feature Rollout
Targeted support to take a single feature live – timeclock, online applications or feedback fields. Includes a mini change management approach so adoption sticks. For organisations that do not need a full transformation but want to get one feature right.
Better Impact Independent Certified Consultant
Flutterbye is an independent Better Impact Certified Consultant.
We work with your organisation to tailor Better Impact to your needs and get the most from the platform. We implement and customise Better Impact, review how your team uses it, identify and action improvements and deliver end user training, user guides and supporting documentation.
