Better Impact is an affordable, intuitive and secure cloud-based volunteer management software platform. Set up well, it takes the admin load off your team and gives volunteers a smoother experience from the moment they sign up.
Your volunteer management system should be an asset. Not a liability.
You invested in Better Impact to manage your volunteer program properly. But buying software does not fix the underlying process, the configuration gaps or the adoption challenges.
Here is what we hear most often:
- Our reports do not answer the questions leadership actually asks
- Our data is messy, incomplete and I am not sure I can trust it
- Our compliance tracking is unreliable. We cannot confirm who holds current screening checks, qualifications or mandatory training
- People have stopped using it because spreadsheets feel easier
- No one is sure why the system was configured the way it was
- The coordinator who set it up has left and I am working it out as I go
- The setup does not reflect how we actually work
- New volunteers are falling through the cracks
- I know the system can do more. I just do not know where to start
The right support depends on your account type, the complexity of your setup and how ready your organisation is to act.
Training + Coaching is for standard accounts that want to build internal capability and get more from what they already have. Review + Rebuild and Full Transformation are for enterprise accounts that need expert-led, hands-on change.
Read through the options below to find your starting point. Not sure which one fits? Get in touch and we can find the best option for you.
BUILD
Training + Coaching
Build your skills. Do the work. Make it stick.
WHO THIS SUITS
For standard account holders who want to get more from Better Impact. You’re ready to invest time between sessions, keen to build your own skills and working within a defined budget.
Includes
✔ A consultant who knows Better Impact and the volunteer sector, making sure you are doing the right work, in the right order, for your organisation
✔ Support to simplify workflows, build confidence and reduce the admin friction that slows your team down
✔ Between-session email and phone support to keep you moving
between calls
✔ Clear action items after each session so you know exactly what to work on before the next one
You Walk Away With
Confidence using Better Impact. A cleaner, better structured account that matches how you actually work. Processes that make sense for volunteers and administrators. The skills to maintain and adapt the system as your organisation changes.
Investment: $999.90 Inc GST
FIX
Review + Rebuild
Fix the system. Build your team’s capability. Make it stick.
For enterprise accounts holders that know their system can work better and want it improved properly and quickly. This is hands-on, structured work done alongside your team. The most common enterprise engagement.
Includes
✔ System Optimisation Sprint: 2+ days working alongside your team to improve settings, rebuild architecture, branding, fields, forms, screening and reporting
✔ Tailored change management plan
✔ Updated reporting aligned to current programs
✔ Handover session covering what changed and why
✔ Capability transfer built in – your team learns the why behind every change
You Walk Away With
A system that matches how your organisation actually operates. Clean, logical architecture. Staff with the skills and confidence to maintain it. 80% of improvements actioned before the engagement ends.
Priced based on your setup. Available on request.
TRANSFORM
Full Transformation
Build the system. Bring people with you. Prove the value.
WHO THIS SUITS
For enterprise accounts making a significant shift in how they use Better Impact. Especially where the system spans multiple departments or programs, or features are being rolled out to volunteers for the first time. Success here depends on bringing people with you, not just fixing
the backend.
Includes
✔ Everything in the Fix package
✔ Stakeholder engagement: focus groups across programs and departments
✔ Tailored change management support: communication templates, a volunteer champion pilot, flexible training options and a reinforcement plan that keeps the change in place.
✔ Rollout support for online applications, timeclock, e-learning, feedback fields
✔ Reporting groups aligned to organisational goals
✔ Two handover consultations: mid-project and at completion
You Walk Away With
A rebuilt system with organisational buy-in. Staff and volunteers actively using the platform. Leadership with evidence of volunteer contribution tied to goals. A replicable change management approach.
Priced based on your setup. Available on request.
NOW: Taking Expressions of Interest
Currently being developed. Contact us to stay up to date with all the news on these two pilots programs.
BETTER IMPACT BOOTCAMP: REVIEW + REBUILD
Group Training + Coaching Program
Standard pilot + Enterprise pilot
Six weeks of structured, hands-on group coaching to review and rebuild your Better Impact account. Each week covers one part of your setup: a short self-paced lesson, then a live group call where real accounts get worked on. You implement between calls. Accountability and peer support are built in.
ADD - ONS
The extras that make the work stick.
Available alongside any Better Impact service. Each one deepens the value of the core work and addresses a specific need as your system grows.
Volunteer Recruitment Journey Mapping
Two facilitated workshops with stakeholders. First, we map every step from enquiry to first shift, finding where volunteers drop out and where staff time disappears into admin. Then we redesign the journey to close the gaps. You leave with a plan your team helped build, so they back it from day one, and hours of coordinator time recovered each week.
Tailored Training
Training matched to what your organisation has actually built. Not a generic Better Impact walkthrough. Whether it is a new coordinator getting up to speed, a team learning a rebuilt system or volunteers using the platform for the first time, the training reflects your setup, your workflows and
your language.
Coaching Package
A block of sessions over an agreed period. New questions surface after every rebuild. Coaching gives your team a safety net while they build confidence and capability. The goal is genuine self-sufficiency, not ongoing dependency.
E-Learning Modules
Custom e-learning modules built inside Better Impact for volunteer onboarding, induction or role-specific training. A practical way to standardise what every volunteer learns before they start, without adding more to your coordinator’s plate.
User Guides
A step-by-step administration guide for paid staff and a separate guide for volunteers. When the next staff change happens, these guides mean the new person is not starting from zero. They are the documents that stop the system drifting back.
Feature Rollout
Targeted support to take a single feature live – timeclock, online applications or feedback fields. Includes a mini change management approach so adoption sticks. For organisations that do not need a full transformation but want to get one feature right.
Better Impact Independent Certified Consultant
Flutterbye is an independent Better Impact Certified Consultant.
We work with your organisation to tailor Better Impact to your needs and get the most from the platform. We implement and customise Better Impact, review how your team uses it, identify and action improvements and deliver end user training, user guides and supporting documentation.
